Refund and Returns Policy

At Brothers Agri Farms, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and options.

1. Returns

You have 2 days from the date of receiving your order to initiate a return. To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging with all labels and tags intact.
• A proof of purchase or receipt is required to complete your return.

2. Non-Returnable Items

Certain types of items are not eligible for return, including:

• Perishable goods (e.g., dairy products, grains, and fresh produce).
• Opened food items that are no longer in their sealed packaging.
• Custom or special orders that were made specifically for you.
• Sale items or items marked as final sale.

Please ensure that you review your order carefully before purchasing perishable or custom items.

3. How to Initiate a Return

To start a return, please contact our customer service team at [Your Email Address] or call us at [Your Phone Number]. Once your return is approved, we will provide you with instructions on how and where to send your item. Please note:

• You are responsible for the shipping costs for returning the item unless the return is due to a product defect or shipping error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
Please note that:

• Shipping costs from your original order are non-refundable, unless the item was defective or an error occurred on our part.
• If your return is rejected, the item will be sent back to you.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange an item, please contact us at [Your Email Address] and provide your order details.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again and contact your credit card company, as it may take some time for the refund to officially post.
If you’ve done all of this and still haven’t received your refund, please contact us at [Your Email Address] for further assistance.

7. Cancellation of Orders

You may cancel your order within 24 hours of placing it for a full refund. After this period, the order may already be processed for shipping, and we may not be able to cancel it. In such cases, you can follow the return process outlined above once you receive the product.